Returns & Exchanges
Problem with your order?
If there's a problem with your order, the first step is to contact our customer services team at (888-270-2030). Our customers happiness and satisfaction is our highest priority!
Office Hours: 9am-4pm
Monday - Thursday
"No Hassle" Return Policy:
We want you to be completely happy with your purchase. If you are not satisfied with any product, for any reason, we’ll gladly exchange it for another product of equal or lesser value within 30 days from the shipping date or return it for a refund of the original purchase price. Shipping is non-refundable. Please note that if your original purchase qualified for free shipping, the shipping cost will be deducted from your credit or refund.
How to Make a Return/Refund:
We apologize if your purchase didn't work out for you. To make a refund or return, first call our customer service number (888-270-2030). Next, to ensure your exchange or credit is processed as quickly as possible and to help you avoid a return adjustment, please follow the below checklist:
Please write the RA (Return Address) on the shipping label and NOT on the product box itself.
Items must be returned in the condition they were received, including all accessories, documentation, and packaging materials.
The product should be packed in the original product box with the UPC codes intact.
When repacking the product box, avoid using duct tape or other adhesives that can leave a residue.
Please use a shipping method that is trackable, such as FedEx or UPS.
Shipping is non-refundable.
Remember that if your order was shipped for free under our free shipping promo, the cost of outbound shipping will be deducted from your return credit.
We recommend that you insure your package when shipping back to us when purchasing your own shipping labels. Products can get damaged en route, and if this happens, we want you to be covered.
Please address the package to:
Don Sazon, Inc
12424 Montague St, STE 104
Pacoima, CA 91331
(Please include Return Address)
Once we've received your return, we'll process it as quickly as possible, but it can take 2-3 business days for the credit to be applied by the issuer of the credit card. Feel free to reach out to your team via; social media, email or phone to directly with any questions or concerns.
Non-returnable Items:
We strive to maintain the best customer service experience. Unfortunately, some of our products cannot be return due to health code and safety. Because we work with the food industry, we DO NOT allow customers to return bottles or packages of seasoning(s).
If a product was delivered and is “un-opened” with its seal intact, then the product can be returned for the correct item.
Merchandise is eligible for Return & Exchange
Still have questions?
We're committed to providing you with the best shopping experience and customer service! Give us a call to learn more about our policies and services. (888-270-2030)